Services and Conditions

1. Valid driver’s license first issued over 2 years ago. Valid for the legal term of your stay in Costa Rica as a tourist.
2. If the license is not in Latin alphabet, it must be presented along with an International Driver’s License. We do accept digital licenses.
3. Present a valid ID or passport with an entry stamp to the country.
4. Credit card with printed name required for a US$1,000 deposit (we accept MasterCard, VISA, and American Express). The cardholder must be the same person picking up the vehicle.
5. We do not accept debit cards, cash, or virtual credit cards. If you decline rental car protection, you must use the same credit card. If you purchase the protection, you can use two credit cards, if they are from the same brand.
6. Minimum age to rent a car: 23 years.

1. Rental period is 24 hours.
2. After 4 hours of late car return, you will be charged with the daily rate.
3. Cars cannot be taken out of Costa Rica.
4. Additional drivers are allowed at an extra cost.
5. Cash and debit card are not accepted for the deposit. Only credit card.
6. Adobe Rent a Car offers meet and greet service at the airport when exact flight details are provided. Renter will be received at external arrival gates by an Adobe Rent a Car representative.
7. When flight details are not provided, the customer may call upon arrival for free shuttle service available in San Jose Airport and in Liberia airport at the local number: 2542-4800 (San José) and 2667-0608 (Liberia) at office hours. When closed, please call emergency 24/7 number: 2542-4888.
8. Complimentary delivery of the car to your hotel, within 12 miles from any office.
9. The Liability Protection (PLI) is mandatory.
10. The Car Protection (LDW) may be declined upon presentation of a letter from the credit card company that states coverage for a rental car in Costa Rica. Please consult: reservas@adobecar.com for further information.
11. Extended Protection (SPP) is optional.
12. One way rentals and drop off fees may apply. Consult: reservas@adobecar.com.
13. Free mileage for rentals less than 30 days.

To make a reservation we need the following information:

• Name and Surname
• Car category
• Date, hour and place of delivery (Hotel or Flight Number)
• Date, hour and place of collection (Hotel or Flight Number)

Extra services to include, such as: extra coverages, accessories, drop off fees or one way rentals, etc.

Penalty of US$50 or a 1 day rental charge for late cancellations 72 hours before the start of the service, or for a NO SHOW.

A booking can be modified up to 72 hours before beginning the rental (upon availability) with no penalty. Changes in pick up location may have extra fees.

In the event that the rented vehicle is returned earlier than the agreed date, a partial refund applies.

At the moment of the rental, the full rental cost, plus extra expenses will be charged to your credit card.

Please refer to the Coverage section.

Violations of the Costa Rica Traffic Legislation are full responsibility of the rentee.

In case you need one-way rentals, where you receive the car in one office and return in another, the following conditions apply:

1. Reservation is neccesary
2. Minimum rental period: 3 days
3. Charges apply. Please consult: reservas@adobecar.com
4. The car does not have authorization to leave the country

The renter/driver is free of charge; additional drivers have a surcharge of US$4 per day per driver. In all the cases the driver must have a driver license with at least 2 years of issue. The rental agreement only has one main driver included.

It is strictly prohibited to smoke inside the car. In case of any smell, there will be a charge of at least $100.

All accessories are subject to availability. We recommend previous reservation.

A 1-hour tolerance for late returns is granted. From 2-4 hours extra fees apply; after 4 hours delay, a full day is charged.

All vehicles are supplied with a full tank of fuel (please check if the car uses petrol-gasoline or diesel fuel), please returned as it was delivered.

If the car receives an incorrect fuel, all associated costs to correct the problem will be charged to the rentee.

Refueling charges will apply.

• Loss/Steal of Car License plates has a replacement penalty from US$100.
• Loss/Steal/Damage of car mandatory documents has a replacement penalty from US$100.
• Loss/Steal of car keys has a replacement penalty from US$150 to US$500; if the car key holder is electronic or customized to the car rented a replacement penalty from US$300 applies.
• US$100 penalty for excessive dirt.
• US$100 penalty for smoking in the car.

Adobe Rent a Car offers you the most comprehensive insurance plan, for a better experience in Costa Rica:

Liability Protection (PLI):

Mandatory insurance with a limited coverage of liability.

• Damages to third parties´ property: US$20.000. 20% deductible or a minimum of US$250.
• Injury or death of third persons not travelling in the rental car: US$100.000 per accident. No deductible.
• Does not cover damages to the rental car.

Car Protection (LDW):

Waiver of financial responsibility in case of damages to the rental car, produced by a car accident, collision or roll over. It also protects the financial losses in case of a total or partial theft of the automobile.

• Does not cover vandalism damages, cost of tow truck and road assistance.
• The car protection has a deductible (excess) of US$1,130.
• Does not cover third party damages.

Extended Protection (SPP):

Waiver of the deductible (excess) of the Liability Protection (20%) & Car Protection ($1,130).

• Extends the limit of the coverage up to US$2.000.000 per event.
• Covers vandalism damages, windows, tires.
• Covers cost of road assistance cost (24/7) and tow truck.

Guarantee deposit of US$1000 will be required with mayor credit card.

The waivers, insurances and coverages will not apply in the following cases:

• Fail to report the accident to the Car Rental Company immediately after the event takes place.
• When the driver has any incident and is under the influence of alcohol, drugs.
• When the vehicle suffers damages and the driver is not authorized/inscribed in the rental contract.
• Damages of any type caused by driving thru rivers, lakes, beaches, mangroves, flooded roads or off-road (i.e. where do not exist an official road, example: Cross-country).
• Failure to comply with legal and claim process with the insurance company, as, but limited to:
  • Report the accident to the Transit Police
  • Report the accident and fill the claim of the Insurance company
  • Comply with any other requirement of the legal process

Consult with Reservations (reservas@adobecar.com) special conditions.